Why is Quicken contacting me about recovering funds for a Transfer funding failure?

Overview

You may have received an email or phone call from Quicken regarding the recovery of funds from a failed account-to-account transfer.

Details

• Quicken processes account-to-account transfers in two separate steps.

  • The credit step: Funds are sent to the destination account.

  • The funding step: Quicken debits the funding account for the transaction.

• When the funding step fails (e.g. due to insufficient funds or invalid bank account number) it creates a balance that is owed to Quicken because the funds were already successfully sent to the destination account.

• In these instances, Quicken will need to reach out to you in order to set up repayment to ensure you can continue to utilize our services going forward.

• Please note, emails sent in relation to these situations will come from either paymentoperations@quicken.com or customersupport2@quicken.com.

• PayPal's invoicing feature is used to send an invoice to your email for you to repay Quicken via credit/debit card, PayPal, or Venmo.

To resolve this issue

You will need to schedule a callback with our Payment Operations Team. You can do this by clicking here.